Shipping Policy

Shipping Information

Domestic (USA) Shipping


For domestic delivery, we have the following methods:

  • USPS Ground
  • 2nd Day Air
  • Next Day Air Saver
  • Next Day Air.

USPS Ground: refer to the map below to estimate how many days to customer's place. It takes one to five business days according to the zone.

For more information such as estimate delivery days, visit UPS website.


We do NOT ship to PO Box addresses.

APO, FPO, All Military Installations

For the customers in APO and FPO, fill out the shipping address as followings:

Country: USA

State: AA or AE or AP

City: APO or FPO or DPO

State AA is for Armed Forces in Americas

State AE is for Armed Forces Europe

State AP is for Armed Forces Pacific

City APO is for Army Post Office

City FPO is for Fleet Post Office

City DPO is for Diplomatic Post Office

Other than this, delivery would be delayed and additional charges may apply. And unfortunately These addresses are not eligible for Free Shipping because these locations are not in US Mainland.

All the APO and FPO shipment is available by USPS Priority only. Even if you choose UPS as delivery, USPS will ship it out. The delivery days may be seven to fourteen days or more and vary based on the location overseas.

For more information such as estimate delivery days, visit UPS website.

Air Shipping Restrictions

Due to the restrictions by DOT (Department Of Transportation), HazMat (Hazardous Materials) are unable to be shipped to State of Alaska, State of Hawaii, APO/FPO Military Installations, and other US Territories. US DOT prohibits Air-Shipment of following items which could contribute to an on-board fire or other mishap:

  • Aerosol-type products or medications in pressurized spray cans, such as hairspray or shaving cream.
  • Products that contain flammable volatile or corrosive chemicals, such as nail polish, nail polish remover.


We try all the best to deliver the order to the customer as fast as possible, but please understand we must follow the federal regulations and restrictions.

International Shipping

Duty Tax and Custom Fees

International customers are liable for any tax, duty, and fees such as customs and brokerage fee. The government where the customer lives in may charge those fees and courier service may collect them at the point of delivery.

For more information about the tax, duty and fees, please consult to the local customs office.

If you are to refuse your package due to tax, duty or other fees, the customer refusing the package is responsible for the return shipping cost to Super Beauty, which can vary from $17 - $50.


For international delivery, we have the following methods:

  • USPS Standard
  • USPS Worldwide Expedited SM
  • USPS Worldwide Saver

UPS Standard is only available to Canada and Mexico.

UPS Expedited estimate days are like these but may vary at times:

  • Approximately two business days to Canada

UPS Saver takes usually one less day than UPS Expedited.

Canada Shipping

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.

Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call USPS ahead of time 1 (800) 275-8777 to pay these charges, eliminating the need for payment on delivery.

General Guide

Same Day Shipping

We ship out over 95% of our orders on the same day. Order must be completed before 3 pm EST for weekdays. However it depends on the item availability and may take a few days to process.

Delayed Shipment, Backorder or Partial shipment

If the shipment is delayed more than three days, we may or may not notify this to the customer. We have the right to ship out partially. In case of backorder or partial shipment, we may issue store credit or refund. In case of partial shipment, we will pay the shipping cost for the second package.

Weekend and/or Holiday Shipping and Delivery

Weekend and Holiday orders will be shipped out on the next business day.

Shipment Confirmation Email

Super Beauty usually sends email at the end of the day when the order is shipped out with the tracking number. However we may not notify this.

Change of Courier service

We have the right to change the courier service without notice.

Risk of Loss

We make every possible effort to prepare and ship out items in a timely manner. Once items leave our warehouse, risk of loss is passed on to customer, and we cannot be held responsible for any items that have yet to arrive in customer's hand. We will be glad to prepare a case with the Courier in order to have them investigate where the item is. The Courier will contact customer and will do this best to resolve the situation. We cannot be held responsible, and will not be able to refund or alter a transaction, due to loss or stolen packages, or late arrivals.

If an item falls under the criteria of lost, damaged or non-arrival, we are only able to assist by creating a claim with Courier to investigate item. Creating a basic claim with the Courier signifies Courier will do research and they will contact customer concerning any applicable tracking updates. Basic Courier claims are final and we can take no further actions.

Undeliverable, Refused Package

Any order returned to us without previous authorization from Super Beauty. (I.e. unauthorized returns, refused packages, incorrect address, and so on) will be regarded as return.

Order will be cancelled and all fees including but not limited to additional shipping cost and/or restocking fees will apply.

If a delivery is refused by any reason, or considered undeliverable, customer will be charged a penalty that may include but not limited to extra shipping charges.

Wrong or Missing Items

If a customer receives wrong or missing item(s), the customer must report within five business days with the proving evidence. After five days, it is considered everything is fine and correct.

For missing items, we will send it with our shipping cost. In case of wrong item, we will send the customer postage pre-paid call-tag. Send us the wrong item using the call-tag. When we receive the wrong item, we will send the correct one.